Make the Most of Cross Selling Opportunities With These Strategies

In the course of your daily business, you’ll usually encounter many opportunities for cross selling your products and services to different customer segments. Given that industry research has shown that it’s significantly easier to sell to an existing customer than it is to a new customer, cross selling becomes a must-have for any company’s tool…

What Time’s Best for Sales Prospecting Calls? Study Shows Wednesday at Lunch Time

In sales prospecting, the timing of contacts with your leads can determine whether the lead becomes qualified or is lost to another company. When devising your processes for responding to leads, remember that your best opportunity to convert them to customers can depend on when you contact them.

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Customer Database Marketing: The Key to Lead Generation and Retention

The daily work of finding new leads and retaining customers will, over time, generate considerable amounts of data. To continue bringing in new leads and serving your current customer base, this data needs to be organized and managed effectively. Effective CRM and database tools will allow you to use the data you already possess for…

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How to Maximize Customer Retention So Your Marketing Efforts Don’t Go to Waste

Conventional wisdom is that it costs substantially more to acquire a new customer than it does to keep a customer you already have. Effective customer retention requires careful attention, not only to larger issues of product quality, pricing and customer service, but to smaller and more subtle factors that can erode client confidence and inspire…

4 Ways to Make That Email Marketing Campaign More Human and Less Corporate

When your customers and prospects deal with your company, they want to engage with a human being, not with an impersonal corporate identity that seems distant or unapproachable. Email marketing should forge a human connection between you and the recipients, providing a pleasant experience that strengthens bonds and increases loyalty between your company and your…

5 Ways to Promote Client Referrals With Stellar Customer Experience

When you give clients an outstanding customer experience, they naturally gain a higher level of trust in you and develop a highly positive opinion of your company, employees, products and services. At the point when customers feel most favorable to you, they’re also more likely to be willing to provide high-quality client referrals to family, friends and…

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